Post on May 20, 2024
Operation Manager - Freight

Job Description

The Manager, Operation – Freight is specialized in the freight forwarding industry and responsible for developing, forecasting, setting up the best operations practices, and building a strong team to ensure efficient functioning of the ZAJEL’s operations. The manager should lead the team to plan, execute, and resolve customers’ issues, complaints, and escalations.

Must Have:

  • Bachelor's degree in business administration, logistics, supply chain management or a related field is preferred.
  • Master’s Degree is not mandatory but advantageous
  • Minimum 5+ years of experience in transportation and logistics management, preferably in a supervisory or management role with freight forwarding experience within a Freight Forwarding company
  • Ports & Customs regulations experience
  • Fluent in business English, further local languages an advantage
Workflow and Operation Management

  • Establishes, develop and implement internal guidelines, operational policies, procedures, and systems for the operations department to ensure high performance from the department and improve efficiency, quality, and safety
  • Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
  • Handles customers’ incidents and complaints related to his/her team and handles escalations if any
  • Monitors the daily operational transactions, checks pending inquiries and takes corrective action accordingly
  • Monitors transit time performance against actual performance targets
  • Modifies department work plans according to changes in operations such as leave, holiday, or a heavy workload
  • Management of freight operations to ensure successful and profitable Air, Sea & Road freight services
  • Implementation of buying & selling rates for the freight exports
  • Revise and develop operational standards & procedures
  • Liaise with governmental & official bodies including Customs, Airlines, Shipping Lines, Boarder check posts etc. to ensure that the operations are in line with rules & regulations
  • Monitor and analyze performance metrics, including productivity, cost, and quality, and develop plans to improve performance
Liaisons with Other Business Support Units

  • Interacts with various business units (Call Center, Customer Service, Express Operations, Fleet and Logistics) to plan and execute Client requirements
Team Management and Resourcing

  • Oversees all aspects of recruiting, training and continually developing a highly competent and motivated team of operations team members, including strategic plans to ensure staffing is appropriate at all times
  • Manage staff, including hiring, training, and performance evaluation, to ensure that all team members are working effectively and efficiently
  • Leads these processes effectively – sets individual objectives, recruits qualified staff, manages performance, develops and motivates staff, providing formal and informal feedback / appraisal in order to maximize subordinate and functional performance
  • Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
  • Mentor operations team and provides 'hands-on' technical leadership as required
Operations Reports

  • Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system
  • Prepares timely and accurate operations statements and reports as required
    Post on May 20, 2024
Business Improvement & Efficiency Officer

Job Description

The Business Improvement & Efficiency Officer is responsible for assessing business processes, identifying areas of improvement, and assisting in their implementation while ensuring standardization and overall business performance enhancement.

Must Have:

  • Bachelor’s degree in Industrial engineering, or in a related field
  • Minimum of 1-2 years of experience in a similar environment
Business Process Management

  • Assess current business processes and workflow
  • Identify inefficiencies and areas for improvement
  • Conduct data analysis to support process evaluations
  • Initiate and lead business improvement projects
  • Collaborate with cross-functional teams to understand business goals
  • Assist in the development of improvement strategies and action plans
  • Develop solutions to enhance operational policies, standards, and procedures
  • Provide training and support to staff on new processes
  • Stay informed about industry best practices and emerging trends
  • Foster a culture of continuous improvement within the organization
  • Communicate with internal stakeholders to implement best practices
  • Develop SOPs, data management systems and databases for logistics process improvements
Liaisons with Other Business Units

  • Interacts with different business units (Operations, Commercial and support functions) to facilitate organizational process workshops
    Post on May 20, 2024
Business Development Executive – Freight

Job Description

The Business Development Executive – Freight is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice, and introducing new products.

Must Have:

  • Bachelor’s degree or equivalent or High School with more than 3 years’ experience
  • Preferred with an extensive experience in Air & Sea Freight
Achievement of Sales Target

  • Generates, maintains and monitors a robust sales pipeline for generation of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management
  • Achieves sales objectives with respect to value, product and service mix etc.
  • Coordinates and sends proposals and tender submissions
  • Identifies key decision makers, leverages opportunities to promote and sell company products and services
  • Works in coordination with the sales manager to devise strategies to generate optimal repeat business from existing clients
  • Works in coordination with the sales manager to devise strategies to cross sell and up sell to existing clients
  • Maintains a keen knowledge of the portfolio of products and services offered by ZAJEL and developing and implementing sales strategies for each of these to achieve the desired business objectives
  • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach
Planning and Forecasting

  • Provides inputs for medium term planning to the company’s top management
  • Attends forecast meetings and provides inputs and assistance as required
  • Responsible for assisting the sales manager in the development of the sales strategy
  • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services
Client Management

  • Build and promote strong, continuing customer relationships by partnering with them and understanding their needs
  • Manage client relations by soliciting and logging client feedback
  • Support in the process of integrating and on-boarding clients/sellers
    Post on May 20, 2024

Job Description

The Cashier will be responsible for managing the day-to-day cash of the company.

Must Have:

  • Bachelor in any field or a Diploma holder
  • Minimum 2-4 years of experience with similar role and responsibilities
  • Knowledge of cash handling
  • Experience in data entry and Microsoft office

  • Accepts cash, checks for pay transactions according to set procedures
  • Manages cash and issues receipt for funds received
  • Maintains the petty cash and provides statements on the usage
  • Prepares the Sales Report and forwards the same to the Accountant
  • Verify relevant documents prior to acceptance and collection of release payments
  • Perform shift end/day end cash count and reports
  • Provide reconciliations as per the requests of the Management
MIS Management

  • Ensures an accurate and timely monthly, quarterly and year end close and timely reporting of all monthly financial information
    Post on December 06, 2022
Telesales Executive

Job Description

Job details: Telesales Executive responsible for closing deals over the phone and maintaining good customer relationship with excellent communication and selling skills.

Must Have:

  • Minimum High School or bachelor’s degree in Business Administration or equivalent
  • Can be fresher though candidate with prior service industry and logistics experience will be preferred.

  • Inbound and outbound calls to customers on daily basis.
  • Acquire new customers, grow customer base, and develop new business.
  • Maintains keen knowledge of the portfolio of all the current upcoming products and services by Zajel
  • Retain existing customers and maximize business potential.
  • Promote and sell Zajel product and services and achieve business targets, growth and KPIs assigned.
  • Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance department and company vision.
  • Communicates and positions our company products and services the company’s goals and represents the company’s interests to the clients.
  • Direct prospects to the field sales team.
  • Collaboratively work with sales team to develop lead generation with prospective customers.
  • Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
  • Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
  • Encourage customers to continue using ZAJEL’s services.
  • After sales customer service to ensure client satisfaction with the quality of service.
  • Maintain customer service business information, and update business activities on database.