Operation Executive - Freight (Arabic Speaker)
Job Description
The Operation Executive - Express is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.
Must Have:
- Bachelor's degree in business management, or in a related field or higher
- Minimum of 2 years' operations experience of combined Air, and Ocean
Workflow and Operation Management
- Coordinate air, and sea freight shipments, ensuring timely and accurate delivery of goods.
- Work closely with internal teams to streamline operations and enhance overall efficiency.
- Work on Calogi and Dubai trade.
- Build and maintain strong relationships with vendors and ensure compliance with company standards.
- Manage and review shipping documents to ensure accuracy and compliance with regulations.
- Address and resolve any operational issues that may arise during the shipment process.
- Keep customers informed about the status of their shipments and address inquiries in a timely manner.
- Stay abreast of industry regulations and ensure that all shipments adhere to legal and regulatory requirements.
- Track and analyze key performance indicators to identify areas for improvement and implement corrective actions.
- Prepare operational reports and communicate vendor services issues to management
Operations Reports
- Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system
- Prepares timely and accurate operations statements and reports as required
Quality Management and Continuous Improvement
- Ensures and recommends compliance to all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
- Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.