Careers

Position Summary

The Car Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Support and Service

• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Provides assistance to customers in ensuring that all air waybill information is duly filled with as per requirements
• Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
• Provides required guidance and information to customers using the available resources.

Consignment Handling

•  Ensure timely collections and Pick Ups at the specific  Client location
• Obtain signatures and payments or arrange for recipient to make payments
• Coordinate with dispatch for delivery
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Operations for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Ensure all deliveries are as per the delivery schedules
• Ensure all assignments are taken care of in a prompt and safe manner
• Obtain signatures and payments, or arrange for recipients to make Escalates all issues unresolved or difficult to handle to the Supervisor

Responsibility Description Continue.

Company Vehicle Maintenance

• Drive with RTA regulations and follow established traffic and transportation procedures to avoid Fines and damage to the bike
• Ensure that daily/ weekly checks of all vehicles of Zajel are performed correctly and to report any mechanical problems encountered with vehicles
• Coordinate all repairs of the vehicle to designated workshop and ensure the vehicle is back in good condition
• Ensure all renewals pertaining to the Vehicle like insurance, registration, fuel card etc are completed in a timely mannerUpdates his/her own attendance records in a timely and accurate manner.

Handling Escalations

• Responsible for escalating issues and ensuring that issue gets resolved at their level.

Maintains Customer Information Confidentiality

•  Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations

Responsibility Description Continue..

Self-Development

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required.

Responsibility Description Continue...

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School Graduate / Diploma or equivalent required 

Work Experience

• Minimum 1 year of experience

Position Summary

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment handling

• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

Responsibility Description Continue.

Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records provided by the senior or supervisor
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities 

Maintains Customer Information Confidentiality

• Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations.

Responsibility Description Continue..

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

Responsibility Description Continue...

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent

Work Experience

• Minimum 1 year of experience

Work Experience Continue.

Position Summary

The Senior Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment handling

• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

Responsibility Description Continue.

Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records provided by the senior or supervisor
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities 

Maintains Customer Information Confidentiality

• Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations

Team Management

• Provides expertise to new and/or junior members in the team to guide them on a day-to-day basis and help them scale up faster

Responsibility Description Continue..

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

Responsibility Description Continue...

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent

Work Experience

• Minimum 2-3 years of experience in a similar environment 

Work Experience Continue.

Position Summary

The Bike Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Support and Service

• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Provides assistance to customers in ensuring that all air waybill information is duly filled with as per requirements
• Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
• Provides required guidance and information to customers using the available resources.

Consignment Handling

• Ensure timely collections and Pick Ups at the specific Client location
• Obtain signatures and payments or arrange for recipient to make payments
• Coordinate with dispatch for delivery
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Operations for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Ensure all deliveries are as per the delivery schedules
• Ensure all assignments are taken care of in a prompt and safe manner
• Obtain signatures and payments, or arrange for recipients to make
• Escalates all issues unresolved or difficult to handle to the Supervisor

Company Vehicle Maintenance

• Drive with RTA regulations and follow established traffic and transportation procedures to avoid Fines and damage to the bike
• Ensure that daily/ weekly checks of all vehicles of Zajel are performed correctly and to report any mechanical problems encountered with vehicles
• Coordinate all repairs of the vehicle to designated workshop and ensure the vehicle is back in good condition
• Ensure all renewals pertaining to the Vehicle like insurance, registration, fuel card etc are completed in a timely mannerUpdates his/her own attendance records in a timely and accurate manner.

Responsibility Description Continue.

Handling Escalations

• Responsible for escalating issues and ensuring that issue gets resolved at their level.

Maintains Customer Information Confidentiality

•  Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations

Self-Development

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

Responsibility Description Continue..

MIS and Reports 

• Prepare timely and accurate MIS statements and reports as required.

Policies, Systems, and Procedures 

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Responsibility Description Continue...

Academic/ Vocational Qualifications

• High School Graduate / Diploma or equivalent required 

Work Experience

• Minimum 1 year of experience

Work Experience Continue.

Position Summary

The HR & Admin Officer will be responsible for carrying out all HR & Admin related tasks to support employees across Zajel and ensuring the effective management and implementation of the organization’s policies and procedures.

Responsibility Description

Recruitment Activities, Induction & Employee Relations

• Supports the recruitment process end-to-end to enable selection of quality talent for vacant positions (except technical and Senior positions) within defined timelines
• Ensures timely coordination of interviews with hiring managers involved in the interview and decision-making
• Negotiates pay and salary rates with candidates
• Finalizes the job offer after confirming with hiring manager and Manager  - HR & Administration; Conducts reference checks for senior positions as required
• Coordinates with employee relations to ensure completion of recruitment related formalities such as employment visas and necessary clearance documents
• Ensures reduction in recruitment cycle time by ensuring optimum utilization of all available sources for recruitment
• Ensures all joining formalities for new joiners are completed which includes activities related to offer letter, joining documents, collecting required employee details etc.
• Ensure the new employee is provided with the required induction and orientation
• Identifies employee issues, communicating with concerned departments regarding those issues; schedules meetings with employees and their managers regarding employee issues and acting as an arbiter between the employee and people manager wherever necessary
• Ensures that grievance handling and disciplinary proceedings are carried out in line with company policy and national legislation, communicating solutions to the employees

Routine HR Administration 

• Ensures timely communication of HR policies and procedures to employees and line managers; advises, interprets and assists employees on HR policies and procedures
• Ensures proper maintenance of the personnel filing system and other related confidential employee documents
• Conducts other routine activities like managing petty cash, preparing various employee request letters in both English and Arabic, updating employee list with new hires and exits etc.
• Managing outsource vendors agreements, payments, coordination
• Maintain and order office supplies and pantry items

Responsibility Description Continue.

Engagement & Training 

• Communicates the timelines and venue details for all training to the participants/ all departments.
• Maintain the feedback received and prepare training course evaluation reports to assess the employee responses.
• Arrange engagement programs for employees such as (Employee of the Month, Team building activities, etc.)

Performance Management System, Compensation and Benefits Activities 

• Works closely with the HR & Admin Manager to ensure that managers and employees are appropriately trained in administering the performance management process including goal setting, coaching and feedback and performance appraisal.
• Ensures proper follow up of employee performance and career development inputs with the appropriate training initiatives.
• Processes day-to-day operations within the compensation and benefits section
• Prepares employee’s action forms and documentation related to monthly transactions including new hires, promotion, transfer, salary adjustment, allowances according to company compensation policies and practices.
• Monitors and tracks employee leave, absenteeism and ensuring the necessary changes are applied to the payroll.
• Co-ordinates and manages all aspects of the employee insurance process for employees; includes preparing and processing applications for new staff and cancelling policies for staff leaving.
• Answers related employee queries and acts as the key liaison officer between the organization and the insurance company and coordinate in the annual renewal process for medical insurance

Responsibility Description Continue..

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required training is arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports 

• Prepare timely and accurate MIS statements and reports as required.

Responsibility Description Continue...

Policies, Systems, and Procedures 

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement 

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• Bachelor’s Degree in any related field

Work Experience

• 2 - 4 years of experience in Human Resources & Administration 

Work Experience Continue.

Position Summary

The Business Improvement & Efficiency Officer is responsible for assessing business processes, identifying areas of improvement, and assisting in their implementation while ensuring standardization and overall business performance enhancement.

Responsibility Description

Business Process Management

• Map, review, and redesign business processes while ensuring alignment with ISO standards.
• Identify inefficiencies and areas for improvement.
• Conduct data analysis to support process evaluations.
• Collaborate with cross-functional teams to understand business processes.

Strategy & Performance Support

• Assist in developing departmental KPIs aligned with company strategy.
• Prepare periodic reports to support management decision-making.
• Assess in documentation of strategy meetings to ensure alignment across departments.

Liaisons with Other Business Units

• Collaborate with Operations, Commercial, and support functions.
• Act as a point of contact for BIE-related queries, guidance, and training within departments.
• Ensure departments are aware of process improvements and best practices resulting from BIE support.

Responsibility Description Continue.

QHSE Management

• Oversee implementation and maintenance of QHSE management systems (ISO 9001, 14001, 45001).
• Responsible for process and ISO audits to ensure compliance and identify improvement opportunities.
• Act as liaison with external certification bodies and auditors.
• Provide expert advice to management and departments on QHSE compliance, risks, and improvements.
• Lead awareness campaigns, training sessions, and engagement initiatives to foster a strong QHSE and continuous improvement culture.
• Plan and coordinate internal and ISO audits, track QHSE KPIs and objectives, and report performance and improvement actions to CEO/Top Management.
• Ensure continuous improvement of the QHSE management system in line with ISO requirements.

Reporting & Insights

• Provide management with clear, actionable insights on process performance, gaps, and improvement opportunities.
• Monitor the progress of improvement initiatives and highlight risks or issues that need attention.
• Maintain proper documentation of BIE activities, process changes, and analysis to ensure ISO compliance.

Responsibility Description Continue..

Self-Development

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required.

Responsibility Description Continue...

Policies, Systems, and Procedures 

• Provides feedback regularly on the effectiveness and soundness of policies and procedures of Customer Support.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.  

Academic/ Vocational Qualifications

• Bachelor's degree in any related field
• Preferably with an Internal Auditor Certificate: ISO 9001:2015 (Quality Management Systems), ISO 14001:2015 (Environmental Management Systems) & ISO 45001:2018 (Occupational Health and Safety Management Systems)

Work Experience

• Minimum of 1-2 years of experience in a similar environment

Work Experience Continue.

Position Summary

The Operation Supervisor is responsible for ensuring efficient functioning of ZAJEL’s operations by managing couriers as well as resolving customers’ issues, complaints, and escalations.

Responsibility Description

Workflow Management

• Establishes internal guidelines and procedures for the operations department to ensure high performance from the department
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
• Plans and assigns route for the couriers as per the load and deliveries value
• Handles customers’ incidents and complaints related to his/her team and handles escalations if any
• Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
• Modifies department work plans according to changes in operations such as leave, holiday, or a heavy workload

Managing Operations

• Monitors the progress of all operation activities on an ongoing basis
• Maintain logs to track the services of the department
• Oversee the total applications processed and calculate the daily target of the couriers
• Backlog applications to be allocated and distributed well in the process of achieving targets on completion of the targets
• Reports system and applications errors by creating error snapshots or reports
• Facilitates resolution of these errors by coordinating with the relevant business units and providing inputs
• Monitoring and proper investigation and closure of courier related accident/incident and near-miss.

Responsibility Description Continue.

Team Management 

• Monitors new hire progress via reports submitted by Seniors/Executives and basis absenteeism, behavior and knowledge
• Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
•    Mentors’ operations team and providing 'hands-on' technical leadership as required

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year 

Responsibility Description Continue..

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Responsibility Description Continue...

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent

Work Experience

• Minimum 4-6 years of experience in a similar environment with at least 2 years in a supervisory capacity

Work Experience Continue.