Careers

Posted on September 23, 2024

Operation Executive - Freight (Arabic Speaker)

Job Description

The Operation Executive - Express is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Must Have:

• Bachelor's degree in business management, or in a related field or higher
• Minimum of 2 years' operations experience of combined Air, and Ocean

Workflow and Operation Management

• Coordinate air, and sea freight shipments, ensuring timely and accurate delivery of goods.
• Work closely with internal teams to streamline operations and enhance overall efficiency.
• Work on Calogi and Dubai trade.
• Build and maintain strong relationships with vendors and ensure compliance with company standards.
• Manage and review shipping documents to ensure accuracy and compliance with regulations.
• Address and resolve any operational issues that may arise during the shipment process.
• Keep customers informed about the status of their shipments and address inquiries in a timely manner.
• Stay abreast of industry regulations and ensure that all shipments adhere to legal and regulatory requirements.
• Track and analyze key performance indicators to identify areas for improvement and implement corrective actions.
• Prepare operational reports and communicate vendor services issues to management

Operations Reports

• Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system
• Prepares timely and accurate operations statements and reports as required

Quality Management and Continuous Improvement

• Ensures and recommends compliance to all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.

Posted on September 23, 2024

Operation Executive - Express (Arabic Speaker)

Job Description

The Operation Executive - Express will be responsible for overseeing and coordinating air and sea freight shipments. The jobholder will handle day-to-day operations, collaborating with internal teams, and liaising with our vendors to ensure the smooth flow of shipments.

Must Have:

• High school / Diploma or equivalent required
• Minimum 1 year of experience

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment Handling

• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities.

Maintains Customer Information Confidentiality

• Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations

Posted on August 22, 2024

Customer Service Team Lead

Job Description

The Customer Service Team Lead is responsible for enforcing the operation’s goals, policies, and procedures, implements standards, supports the Customer Service Executives, handles escalations, and monitors the cue.

Must Have:

• Bachelor graduate or equivalent required.
• Minimum 4 -6 years of customer service experience required.

Monitor Calls and Support Executives

• Manage and direct the daily activities of Customer Service Executives
• Lead, plan and manage functions concerned to the group
• Provide support or offer advice on any given situation of the group
• Attend follow up calls and resolve customer complaints and questions
• Ensure appropriate support and training to apply the best practices within standards of the organization
• Acts as a source of information and answers questions of the Executives
• Reviews call recordings and proactively monitor calls for quality assessment.
• Reviews the system and proactively monitor call logs for quality assessment and accuracy
• Manages Executives Schedules based on requirements and supervisor.
• Handles Escalation of Customer Calls or other contacts where required
• Participate as an agent during peak periods of incoming call volume

Maintain Work-Related Records

• Maintain timely updating of work-related metrics such as individual daily target, attendance, daily activities etc. in the records sheet provided by the Supervisor
• Prepares and directs scheduling, monitors agents’ attendance, schedules shifts & breaks as necessary.
• Adheres to the work-plan provided by the supervisor while undertaking routine activities
• Track the performance of the Executives

Team Management

• Transfer technical knowledge to Executives and make efforts in developing highly competent and motivated team at all times
• Monitors progress of Executives via reports to be submitted to Supervisor and basis absenteeism, behaviour and knowledge
• Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
• Ensures all Executives obtain necessary 'hands-on' technical training as required

Quality Management and Continuous Improvement

• Ensures compliance to all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and considering best practices, improvement of business processes, cost reduction and productivity improvement

Posted on June 12, 2024

Business Development Executive – Freight

Job Description

The Business Development Executive – Freight is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice, and introducing new products.

Must Have:

• Bachelor’s degree or equivalent or High School with more than 3 years’ experience
• Preferred with an extensive experience in Air & Sea Freight

Achievement of Sales Target

• Generates, maintains and monitors a robust sales pipeline for generation of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management
• Achieves sales objectives with respect to value, product and service mix etc.
• Coordinates and sends proposals and tender submissions
• Identifies key decision makers, leverages opportunities to promote and sell company products and services
• Works in coordination with the sales manager to devise strategies to generate optimal repeat business from existing clients
• Works in coordination with the sales manager to devise strategies to cross sell and up sell to existing clients
• Maintains a keen knowledge of the portfolio of products and services offered by ZAJEL and developing and implementing sales strategies for each of these to achieve the desired business objectives
• Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach

Planning and Forecasting

• Provides inputs for medium term planning to the company’s top management
• Attends forecast meetings and provides inputs and assistance as required
• Responsible for assisting the sales manager in the development of the sales strategy
• Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services

Client Management

• Build and promote strong, continuing customer relationships by partnering with them and understanding their needs
• Manage client relations by soliciting and logging client feedback
• Support in the process of integrating and on-boarding clients/sellers

Posted on June 12, 2024

Telesales Executive

Job Description

Job details: Telesales Executive responsible for closing deals over the phone and maintaining good customer relationship with excellent communication and selling skills.

Must Have:

• Minimum High School or bachelor’s degree in Business Administration or equivalent
• Can be fresher though candidate with prior service industry and logistics experience will be preferred.

Responsibilities

• Inbound and outbound calls to customers on daily basis.
• Acquire new customers, grow customer base, and develop new business.
• Maintains keen knowledge of the portfolio of all the current upcoming products and services by Zajel
• Retain existing customers and maximize business potential.
• Promote and sell Zajel product and services and achieve business targets, growth and KPIs assigned.
• Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance department and company vision.
• Communicates and positions our company products and services the company’s goals and represents the company’s interests to the clients.
• Direct prospects to the field sales team.
• Collaboratively work with sales team to develop lead generation with prospective customers.
• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
• Encourage customers to continue using ZAJEL’s services.
• After sales customer service to ensure client satisfaction with the quality of service.
• Maintain customer service business information, and update business activities on database.

Posted on July 07, 2024

Operation Supervisor - Express

Job Description

The Operation Supervisor - Express is responsible for ensuring efficient functioning of ZAJEL’s operations by managing couriers as well as resolving customers’ issues, complaints, and escalations.

Must Have:

• High School or bachelor’s degree or equivalent
• Minimum 4-6 years of experience in a similar environment with at least 2 years in a supervisory capacity

Workflow Management

• Establishes internal guidelines and procedures for the operations department to ensure high performance from the department
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
• Plans and assigns route for the couriers as per the load and deliveries value
• Handles customers’ incidents and complaints related to his/her team and handles escalations if any
• Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
• Modifies department work plans according to changes in operations such as leave, holiday, or a heavy workload

Managing Operations

• Monitors the progress of all operation activities on an ongoing basis
• Maintain logs to track the services of the department
• Oversee the total applications processed and calculate the daily target of the couriers
• Backlog applications to be allocated and distributed well in the process of achieving targets on completion of the targets
• Reports system and applications errors by creating error snapshots or reports
• Facilitates resolution of these errors by coordinating with the relevant business units and providing inputs

Team Management

• Monitors new hire progress via reports submitted by Seniors/Executives and basis absenteeism, behavior and knowledge
• Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
• Mentors operations team and providing 'hands-on' technical leadership as required