Al Ittihad Rd - E11 - Dubai
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Post on August 03, 2022

Customer Service Executive

Location: Dubai

Job Description

The Customer Service Executive is responsible to attend and respond to customer inquiries regarding the product and services which Zajel provides.

Must Have:

  • Minimum Diploma graduate or equivalent required .
  • Minimum 2 – 3 years of experience in the similar environment.
  • Bilingual ( Preference ).

  • Responsibilities:

    • Handle inbound and outbound calls with highest customer service standards .
    • Supports and provides customer service via phones and/or chat ensuring effective resolution of customers’ concerns in the quickest possible manner.
    • Handles typical customer queries which include consistent problem areas and requires the jobholder to possess good knowledge of the services of the organization.
    • Handles customers’ incidents and complaints related to his/her team and handles escalations, if any.
    • Listens and understands customers’ concerns; provides required guidance and information using the available resources.
    • Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required.
    • Refers customers to published materials or more senior associates in case of unresolved issues.
    • Records the details of the call in the system database accurately.
    • Updates the existing database with any modifications or changes and the present status of the customers or prospective customers.
    • Follows up customer calls where necessary and completes call logs; produces the required call reports.
    • Recognizes, documents, and informs the supervisor regarding the trends in customer calls.
    • Ensure customer satisfaction to retain customer.
    Post on January 25, 2022
Sales Executive

Job Description

Job details: Sales Executive is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products.

Must Have:

  • Valid UAE driving license.
  • 2 years’ minimum experience in courier industry.
  • Minimum Bachelor’s Degree or equivalent.

  • Commercially aware and have a good solid understanding of the International/Domestic Courier Industry.
  • Responsible for securing new customers, and maintaining and developing existing accounts.
  • Meet and exceed target set in terms of contributing and generating revenue for the department.
  • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand Zajel’s customer reach.
  • Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
  • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on Zajel’s products and services.