Operation Supervisor - Freight (Air and Sea)
Job Description
The Operation Supervisor - Freight is responsible for managing freight confirmed shipments from pick up to invoicing, the supervisor should follow up on the shipment condition, delivery status, and customer concerns and driving the performance of a team of Import and Export Agents to ensure customer and operations requirements are met and exceeded. The supervisor should ensure efficient functioning of the ZAJEL’s operations by managing the freight ground team as well as resolving customers’ issues, complaints, and escalations.
Must Have:
- Bachelor's degree in business management, or in a related field or higher
- Minimum of 3 years' experience supervising Freight/Logistics operation and staff, with years of combined Land, Air, and Ocean operations experience, including at least 2 years in a supervisory capacity
Workflow and Operation Management
- Oversee receiving and shipping freight shipments on daily basis.
- Supervise freight shipments flow processes.
- Supervise the freight team efficiently to ensure on-time delivery of orders.
- Ensure that the team follows ZAJEL’s standard operating policies and standards.
- Provide shipments updates to the Operations Manager (Freight) on a regular basis.
- Address customer inquiries and concerns regarding order deliveries in a timely manner.
- Provide exceptional services and ensure customer satisfaction.
- Make sure that freight loading and unloading equipment are staged as required.
- Schedule regular equipment inspection to maintain it in good working condition.
- Ensure that equipment is cleaned and put back in place after every use.
- Communicate equipment repair and maintenance requests to Manager.
- Complete all freight paperwork accurately in a timely manner.
- Establish and enforce safety rules and regulations.
- Handles customers’ incidents and complaints related to his/her team and handles escalations.
- Manage special cargo including handling process, documentation, certification and approvals etc.
Supervising Operation
- Monitor the daily operations shipments, check pending deliveries and pickups and take corrective action accordingly
- Maintain logs to track the services of the department
- Facilitate resolution of problematic shipments through coordinating with the relevant business units and providing inputs
- Provides assistance to freight operations team while being on ground if required.
- Plan and assign shipments to freight ground operations team
- Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
Operations Reports
- Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system
- Prepares timely and accurate operations statements and reports as required
Quality Management and Continuous Improvement
- Ensures and recommends compliance to all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service
- Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement