Careers

Position Summary

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment handling

• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

Responsibility Description Continue.

Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records provided by the senior or supervisor
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities 

Maintains Customer Information Confidentiality

• Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations.

Responsibility Description Continue..

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

Responsibility Description Continue...

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent

Work Experience

• Minimum 1 year of experience

Position Summary

The Senior Operations Executive is responsible for handling end-to-end Sea / Air freight operations and overseeing customs clearance processes. The role involves coordinating with shipping lines, airlines, airport / seaport authorities, customs authorities, and any other vendors (or) Govt. Departments relevant to Sea / Air freight operations. Additionally, the executive will support clients through timely issue resolution and manage escalations to ensure customer satisfaction.

Responsibility Description

Workflow and Operation Management

• Handle Air/Sea freight operations, ensuring timely and accurate delivery of goods.
• Oversee end-to-end process of customs clearance for Air/Sea/Land freight
• Manage and review shipping documents to ensure accuracy and compliance with regulations.
• Arrange and Handle customs inspections / Regulatory authority Inspections.
• Track, monitor, and reconcile the transactions of the Customs Account, DP World Account, Calogi Account & Other portal accounts relevant to the freight operations and ensure that the balance figures match the Finance team's records.
• Ensure customs declarations are processed in compliance with regulations and original documents are submitted to Dubai Customs in a timely manner.
• Provide shipment updates and Period reports to the Operations Manager (Freight) on a regular basis.
• Address customer inquiries and concerns regarding customs clearance in a timely manner.
• Ensure compliance with ZAJEL’s standard operating policies and standards

Responsibility Description Continue.

Responsibility Description Continue..

Responsibility Description Continue...

Academic/ Vocational Qualifications

• Bachelor's degree in business management, logistics, supply chain or in a related field or higher

Work Experience

• Minimum of 3 years' experience in customs clearance operations of Air and Ocean shipments 

Position Summary

The Bike Courier is responsible for handling the collection and dispatch of documents according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Support and Service

• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Provides assistance to customers in ensuring that all air waybill information is duly filled with as per requirements
• Manages difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
• Provides required guidance and information to customers using the available resources.

Consignment Handling

• Ensure timely collections and Pick Ups at the specific Client location
• Obtain signatures and payments or arrange for recipient to make payments
• Coordinate with dispatch for delivery
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Operations for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Ensure all deliveries are as per the delivery schedules
• Ensure all assignments are taken care of in a prompt and safe manner
• Obtain signatures and payments, or arrange for recipients to make
• Escalates all issues unresolved or difficult to handle to the Supervisor

Company Vehicle Maintenance

• Drive with RTA regulations and follow established traffic and transportation procedures to avoid Fines and damage to the bike
• Ensure that daily/ weekly checks of all vehicles of Zajel are performed correctly and to report any mechanical problems encountered with vehicles
• Coordinate all repairs of the vehicle to designated workshop and ensure the vehicle is back in good condition
• Ensure all renewals pertaining to the Vehicle like insurance, registration, fuel card etc are completed in a timely mannerUpdates his/her own attendance records in a timely and accurate manner.

Responsibility Description Continue.

Handling Escalations

• Responsible for escalating issues and ensuring that issue gets resolved at their level.

Maintains Customer Information Confidentiality

•  Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations

Self-Development

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees with the manager to ensure that the required training courses are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

Responsibility Description Continue..

MIS and Reports 

• Prepare timely and accurate MIS statements and reports as required.

Policies, Systems, and Procedures 

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Responsibility Description Continue...

Academic/ Vocational Qualifications

• High School Graduate / Diploma or equivalent required 

Work Experience

• Minimum 1 year of experience

Position Summary

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment handling

• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

Responsibility Description Continue.

Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records provided by the senior or supervisor
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities 

Maintains Customer Information Confidentiality

• Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations.

Responsibility Description Continue..

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

Responsibility Description Continue...

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent

Work Experience

• Minimum 1 year of experience

Position Summary

The Operation Supervisor is responsible for ensuring efficient functioning of ZAJEL’s operations by managing couriers as well as resolving customers’ issues, complaints, and escalations.

Responsibility Description

Workflow Management

• Establishes internal guidelines and procedures for the operations department to ensure high performance from the department
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
• Plans and assigns route for the couriers as per the load and deliveries value
• Handles customers’ incidents and complaints related to his/her team and handles escalations if any
• Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
• Modifies department work plans according to changes in operations such as leave, holiday, or a heavy workload

Managing Operations

• Monitors the progress of all operation activities on an ongoing basis
• Maintain logs to track the services of the department
• Oversee the total applications processed and calculate the daily target of the couriers
• Backlog applications to be allocated and distributed well in the process of achieving targets on completion of the targets
• Reports system and applications errors by creating error snapshots or reports
• Facilitates resolution of these errors by coordinating with the relevant business units and providing inputs
• Monitoring and proper investigation and closure of courier related accident/incident and near-miss.

Responsibility Description Continue.

Team Management 

• Monitors new hire progress via reports submitted by Seniors/Executives and basis absenteeism, behavior and knowledge
• Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.
•    Mentors’ operations team and providing 'hands-on' technical leadership as required

Self-Development 

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion   with the manager and ensures that the goals are achieved during the course of the year 

Responsibility Description Continue..

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines. 

Responsibility Description Continue...

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement. 

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent

Work Experience

• Minimum 4-6 years of experience in a similar environment with at least 2 years in a supervisory capacity