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Careers

Post on 25 Jan, 2024

Business Improvement & Efficiency Officer

Location: Dubai

Job Description

The Business Improvement & Efficiency Officer is responsible for assessing business processes, identifying areas of improvement, and assisting in their implementation while ensuring standardization and overall business performance enhancement.

Must Have:

  • Bachelor’s Degree in Industrial Engineering, or in a related field.
  • Minimum of 1-2 years of experience in a similar environment.

  • Responsibilities:

    Business Process Management

    • Assess current business processes and workflow.
    • Identify inefficiencies and areas for improvement.
    • Conduct data analysis to support process evaluations .
    • Initiate and lead business improvement projects.
    • Collaborate with cross-functional teams to understand business goals.
    • Assist in the development of improvement strategies and action plans.
    • Develop solutions to enhance operational policies, standards, and procedures.
    • Provide training and support to staff on new processes.
    • Stay informed about industry best practices and emerging trends.
    • Foster a culture of continuous improvement within the organization.
    • Communicate with internal stakeholders to implement best practices.
    • Develop SOPs, data management systems and databases for logistics process improvements.

    Liaisons with Other Business Units

    • Interacts with different business units (Operations, Commercial and support functions) to facilitate organizational process workshops.

Post on 25 Jan, 2024

Business Development Executive – Air & Sea Freight

Location: Dubai

Job Description

The Business Development Executive – Air & Sea Freight is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice, and introducing new products.

Must Have:

  • Bachelor’s degree or equivalent or High School with more than 3 years’ experience.
  • Preferred with an extensive experience in Air & Sea Freight.

  • Main Responsibilities:

    Achievement of Sales Target

    • Generates, maintains and monitors a robust sales pipeline for generation of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management .
    • Achieves sales objectives with respect to value, product and service mix etc.
    • Coordinates and sends proposals and tender submissions.
    • Identifies key decision makers, leverages opportunities to promote and sell company products and services.
    • Works in coordination with the sales manager to devise strategies to generate optimal repeat business from existing clients.
    • Works in coordination with the sales manager to devise strategies to cross sell and up sell to existing clients.
    • Maintains a keen knowledge of the portfolio of products and services offered by ZAJEL and developing and implementing sales strategies for each of these to achieve the desired business objectives.
    • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach.

    Planning and Forecasting

    • Provides inputs for medium term planning to the company’s top management.
    • Attends forecast meetings and provides inputs and assistance as required.
    • Responsible for assisting the sales manager in the development of the sales strategy.
    • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services.

    Client Management

    • Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
    • Manage client relations by soliciting and logging client feedback.
    • Support in the process of integrating and on-boarding clients/sellers.

Post on 25 Jan, 2024

Operation Supervisor – Land Freight

Location: Dubai

Job Description

The Operation Supervisor – Land Freight is responsible for managing freight confirmed shipments from pick up to invoicing, the supervisor should follow up on the shipment condition, delivery status, and customer concerns and driving the performance of a team of Import and Export Agents to ensure customer and operations requirements are met and exceeded. The supervisor should ensure efficient functioning of the ZAJEL’s operations by managing the freight ground team as well as resolving customers’ issues, complaints, and escalations.

Must Have:

  • Bachelor's degree in business management, or in a related field or higher.
  • Minimum of 3 years' experience supervising Freight/Logistics operation and staff, with years of Land operations experience, including at least 2 years in a supervisory capacity.

  • Main Responsibilities:

    Workflow and Operation Management

    • Oversee receiving and shipping freight shipments on daily basis.
    • Supervise freight shipments flow processes.
    • Supervise the freight team efficiently to ensure on-time delivery of orders.
    • Ensure that the team follows ZAJEL’s standard operating policies and standards.
    • Provide shipments updates to the Operations Manager (Freight) on a regular basis.
    • Address customer inquiries and concerns regarding order deliveries in a timely manner.
    • Provide exceptional services and ensure customer satisfaction.
    • Make sure that freight loading and unloading equipment are staged as required.
    • Schedule regular equipment inspection to maintain it in good working condition.
    • Ensure that equipment is cleaned and put back in place after every use.
    • Communicate equipment repair and maintenance requests to Manager.
    • Complete all freight paperwork accurately in a timely manner.
    • Establish and enforce safety rules and regulations.
    • Handles customers’ incidents and complaints related to his/her team and handles escalations.
    • Manage special cargo including handling process, documentation, certification and approvals etc.

    Supervising Operation

    • Monitor the daily operations shipments, check pending deliveries and pickups and take corrective action accordingly.
    • Maintain logs to track the services of the department.
    • Facilitate resolution of problematic shipments through coordinating with the relevant business units and providing inputs.
    • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services.
    • Plan and assign shipments to freight ground operations team.
    • Coordinates operational activities related to the team such as monitoring and submitting timesheets, leave regulation etc.

    Operations Reports

    • Creates daily reports for all services rendered by the operations department and ensures that all services are updated in the system.
    • Prepares timely and accurate operations statements and reports as required.

Post on 20 Nov, 2023

Customer Service Executive UAE National

Job Description

The Customer Service Executive is responsible for receiving and reviewing customer applications to identify potential errors and modify accordingly prior to submission. The jobholder is also responsible for providing refunds to the customer in case of unsuccessful application.

Must Have:

  • High School Graduate / Diploma or equivalent required
  • Minimum 1 year of experience

  • Responsibilities

    • Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
    • Provides assistance to customers in ensuring that all application related information is updated into the system, as per requirements
    • Receives customer applications, reviews them to locate potential errors and modifies them appropriately to ensure smooth processing at customer counters
    • Manages difficult customer situations, responding promptly to the needs of the customers
    • Identifies and escalates issues as and when required
    • Prints applications in case of barcode malfunctioning at customer counters
    • Provides refunds to customers for applications that were unsuccessfully processed
    • Provides required guidance and information to customers using the available resources

    Handling Escalations

    • Responsible for escalated issues and ensuring that issue gets resolved at their level

    Maintains Customer Information Confidentialit

    • Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations
    Post on 20 Nov, 2023
Business Development Executive – Land Freight

Job Description

The Business Development Executive – Freight Forwarding is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice, and introducing new products.

Must Have:

  • Bachelor’s degree or equivalent or High School with more than 3 years’ experience
  • Although this area of work is open to all graduates, the following subjects may improve your chances: - experience in service industry and logistics
  • Can be fresher though candidate with prior service industry and logistics experience will be preferred
Responsibilities

Achievement of Sales Target
  • Generates, maintains and monitors a robuBDE_Land_Freight_Ach_Sales_Targetst sales pipeline for generation of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management
  • Achieves sales objectives with respect to value, product and service mix etc.
  • Coordinates and sends proposals and tender submissions
  • Identifies key decision makers, leverages opportunities to promote and sell company products and services
  • Works in coordination with the sales manager to devise strategies to generate optimal repeat business from existing clients
  • Works in coordination with the sales manager to devise strategies to cross sell and up sell to existing clients
  • Maintains a keen knowledge of the portfolio of products and services offered by ZAJEL and developing and implementing sales strategies for each of these to achieve the desired business objectives
  • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach

Client Management
  • Build and promote strong, continuing customer relationships by partnering with them and understanding their needs
  • Manage client relations by soliciting and logging client feedback
  • Support in the process of integrating and on-boarding clients/sellers

Planning and Forecasting
  • Provides inputs for medium term planning to the company’s top management
  • Attends forecast meetings and provides inputs and assistance as required
  • Responsible for assisting the sales manager in the development of the sales strategy
  • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services
    Post on 20 Nov, 2023
Operation Executive - Express (Arabic Speaker)

Job Description

The Operations Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Must Have:

  • High school / Diploma or equivalent required
  • Minimum 1 year of experience
Responsibilities

Customer Application Processing
  • Ensure timely manifesting of shipments
  • Regulate all Operational activities in the Collection Centers
  • Ensure proof of Delivery is updated on the system
  • Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
  • Ensure all undelivered shipments are tracked and updated on the system
  • Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
  • Escalates all issues unresolved or difficult to handle to the Supervisor

Consignment Handling
  • Sort and label all the shipments in a systematic manner
  • Scan inbound and outbound shipments
  • Detect and report missing, incorrect paperwork, undeliverable consignment
  • Coordinate with Couriers for timely pick- up and delivery of shipments
  • Track Collections against pick ups
  • Prepare daily Collection report
  • Ensure all deliveries are as per the delivery schedules

Maintaining Work-Related Records
  • Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor
  • Ensures timelyAdheres to the work-plan provided by the supervisor while undertaking routine processing activities
    Post on 20 Nov, 2023
Sales Executive - Express

Job Description

Job details: Sales Executive is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products.

Must Have:

  • Bachelor’s degree or equivalent or High School with more than 3 years’ experience
  • Although this area of work is open to all graduates, the following subjects may improve your chances: - experience in service industry and logistics
  • Can be fresher though candidate with prior service industry and logistics experience will be preferred
Responsibilities

Achievement of Sales Target
  • Generates, maintains and monitors a robust sales pipeline for generation of new business by building and optimizing sustainable and profitable relationships with potential clients and accurately reports the same to senior management
  • Achieves sales objectives with respect to value, product, and service mix etc.
  • Coordinates and sends proposals and tender submissions
  • Identifies key decision makers, leverages opportunities to promote and sell company products and services
  • Works in coordination with the Operations Manager to devise strategies to generate optimal repeat business from existing clients
  • Works in coordination with the Operations Manager to devise strategies to cross sell and up sell to existing clients
  • Maintains a keen knowledge of the portfolio of products and services offered by Zajel and developing and implementing sales strategies for each of these to achieve the desired business objectives
  • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand ZAJEL’s customer reach

Planning and Forecasting
  • Attends forecast meetings and provides inputs and assistance as required
  • Responsible for assisting the COO in the development of the sales strategy
  • Provides inputs for medium term planning to the company’s top management
  • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on ZAJEL’s products and services

Client Management
  • Build and promote strong, continuing customer relationships by partnering with them and understanding their needs
  • Manage client relations by soliciting and logging client feedback
  • Support in the process of integrating and on-boarding clients/sellers
    Post on 20 Nov, 2023
Telesales Executive - Express

Job Description

Job details: Telesales Executive responsible for closing deals over the phone and maintaining good customer relationship with excellent communication and selling skills.

Must Have:

  • Minimum High School or bachelor’s degree in Business Administration or equivalent
  • Can be fresher though candidate with prior service industry and logistics experience will be preferred.
Responsibilities

Achievement of Sales Target
  • Inbound and outbound calls to customers on daily basis.
  • Acquire new customers, grow customer base, and develop new business.
  • Maintains keen knowledge of the portfolio of all the current upcoming products and services by Zajel
  • Retain existing customers and maximize business potential.
  • Promote and sell Zajel product and services and achieve business targets, growth and KPIs assigned.
  • Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance department and company vision.
  • Communicates and positions our company products and services the company’s goals and represents the company’s interests to the clients.
  • Direct prospects to the field sales team.
  • Collaboratively work with sales team to develop lead generation with prospective customers.
  • Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
  • Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
  • Encourage customers to continue using ZAJEL’s services.
  • After sales customer service to ensure client satisfaction with the quality of service.
  • Maintain customer service business information, and update business activities on database.