Careers

Post on 10 March, 2023

Cashier

Location: Dubai

Job Description

The Cashier will be responsible for managing the day-to-day cash of the company.

Must Have:

• Bachelor in any field or a Diploma holder.
• Minimum 2-4 years of experience with similar role and responsibilities.
• Knowledge of cash handling.
• Experience in data entry and Microsoft office.



Responsibilities:



• Accepts cash, checks for pay transactions according to set procedures.
• Manages cash and issues receipt for funds received.
• Maintains the petty cash and provides statements on the usage.
• Prepares the Sales Report and forwards the same to the accountant.
• Verify relevant documents prior to acceptance and collection of release payments.
• Perform shift end/day end cash count and reports.
• Provide reconciliations as per the requests of the Management.
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Post on 07 March, 2023

Personal Assistant to the Chief Executive Officer

Location: Dubai

Job Description

The Personal Assistant will be responsible for providing high level confidential administrative, project coordination and support to the office of CEO.

Must Have:

• Graduate Degree in any stream is a must, 4-8 years of experience with similar role.
• Minimum 2 years in supporting Senior Executive in any organization.
• Excellent interpersonal and communication skills.
• Good oral and written skills in English & Arabic language.



Responsibilities:



• Manage the schedule workload and ensure Chief Executive Officer is adequately prepared for meetings.
• Prepare Agenda and provide needed background information to the CEO prior to meetings.
• Plan, organize and manage time and activities effectively.
• Handle confidential information with discretion and diplomacy.
• Communicate confidently and effectively with both internal and external customers.
• Ensures smooth travel and meeting arrangements by developing itineraries and agendas; scheduling and coordinating.
• Represents the CEO by welcoming visitors, reviewing correspondence; answering questions and meeting requests directed to the CEO.
• Provide administrative support, expenses, correspondence, IT requests, file management & interface with all internal departments.
• Identifies documents received from various entities and institution and communicates with concerned departments and acting as an arbiter between the employee and people manager wherever necessary.
• Helps key executives make consistent decisions by advising them of historical precedents, serving as liaison between them and the CEO.
• Note minutes of meeting and follow up on action plan with departments.
• Assistance with preparation of business reports and presentations.
• Manage project communications such as schedule and attend meetings, coordinate logistics, etc.
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Post on 08 Feb, 2023

Customer Service Supervisor

Location: Dubai

Job Description

The Supervisor- Customer Service is in charge for organizing and directing the daily activities concerned to the customer service operation. The main responsibility of the supervisor is to manage, train, and guide the team leads and executives to execute their tasks, and responsible for ensuring resources are utilized.

Must Have:

• Minimum Diploma or equivalent required.
• Minimum 2 - 3 years of experience in a similar environment.
• Excellent communication skills, both oral and written
• Excellent computer skills ( Microsoft Office)



Responsibilities:



• Ensure the effectiveness and efficiency of the unit.
• Assure executives and team leads adhere to the following: Call quality, Shifts, Punctuality, and Attendance.
• Design & implement a monthly performance tracking scheme
• Conduct quizzing structure in the monthly performance for agent and team leaders.
• Update team leaders with the team performance.
• Understand the management vision, communicate it to the team members.
• Analyses the call volume on continuous basis and escalates Manager on call volume changes.
• Ensure calls are answered in a timely manner.
• Implement internal regulations and guidelines given to ensure high quality of service from the department by calculating individual daily targets.
• Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to evaluate quality of calls on a regular basis.
• Identifies, supports the implementation of various programs for the improvement of the Customer Service processes.
• Ensures client information security by setting and monitoring strict guidelines for their routine operations.
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Post on December 06, 2022

Telesales Executive

Job Description

Job details: Telesales Executive responsible for closing deals over the phone and maintaining good customer relationship with excellent communication and selling skills.

Must Have:

• Minimum High School or bachelor’s degree in Business Administration or equivalent
• Can be fresher though candidate with prior service industry and logistics experience will be preferred.

Responsibilities:

• Inbound and outbound calls to customers on daily basis.
• Acquire new customers, grow customer base, and develop new business.
• Maintains keen knowledge of the portfolio of all the current upcoming products and services by Zajel
• Retain existing customers and maximize business potential.
• Promote and sell Zajel product and services and achieve business targets, growth and KPIs assigned.
• Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance department and company vision.
• Communicates and positions our company products and services the company’s goals and represents the company’s interests to the clients.
• Direct prospects to the field sales team.
• Collaboratively work with sales team to develop lead generation with prospective customers.
• Follows appropriate service etiquette (greeting and welcome, tone of voice) to support and provide service to customers
• Build and promote strong, continuing customer relationships by partnering with them and understanding their needs.
• Encourage customers to continue using ZAJEL’s services.
• After sales customer service to ensure client satisfaction with the quality of service.
• Maintain customer service business information, and update business activities on database.

Post on October 15, 2022

Sales Executive

Job Description

Job details: Sales Executive is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products.

Must Have:

• Valid UAE driving license.
• 2 years’ minimum experience in courier industry.
• Minimum Bachelor’s Degree or equivalent.

Responsibilities:

• Commercially aware and have a good solid understanding of the International/Domestic Courier Industry.
• Responsible for securing new customers, and maintaining and developing existing accounts.
• Meet and exceed target set in terms of contributing and generating revenue for the department.
• Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand Zajel’s customer reach.
• Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
• Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on Zajel’s products and services.