Al Ittihad Rd - E11 - Dubai
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Post on November 11, 2022

Operations Executive

Location: Dubai

Job Description

The Operations Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Must Have:

  • Minimum Diploma graduate or equivalent required .
  • Minimum 2 – 3 years of experience in the similar environment.
  • Excellent communication skills, both oral and written
  • Excellent computer skills ( Microsoft Office)

  • Responsibilities:

    • Ensure timely manifesting of shipments
    • Regulate all Operational activities in the Collection Centers
    • Ensure proof of Delivery is updated on the system
    • Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
    • Ensure all undelivered shipments are tracked and updated on the system.
    • Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer.
    • Escalates all issues unresolved or difficult to handle to the Supervisor
    • Sort and label all the shipments in a systematic manner.
    • Scan inbound and outbound shipments.
    • Detect and report missing, incorrect paperwork, undeliverable consignment.
    • Coordinate with Couriers for timely pick- up and delivery of shipments.
    • Track Collections against pick ups.
    • Prepare daily Collection report.
    • Ensure all deliveries are as per the delivery schedules.
    • Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records sheet provided by the senior or supervisor.
    • Adheres to the work-plan provided by the supervisor while undertaking routine processing activities
    • Ensures customer information security by adhering to strict guidelines for collecting, processing and recording information collected from the customer in the course of routine operations.
    Post on October 15, 2022
Sales Executive

Job Description

Job details: Sales Executive is responsible to act as the key point of contact between an organization and its clients: answering queries, offering advice and introducing new products.

Must Have:

  • Valid UAE driving license.
  • 2 years’ minimum experience in courier industry.
  • Minimum Bachelor’s Degree or equivalent.
Responsibilities:

  • Commercially aware and have a good solid understanding of the International/Domestic Courier Industry.
  • Responsible for securing new customers, and maintaining and developing existing accounts.
  • Meet and exceed target set in terms of contributing and generating revenue for the department.
  • Creates and executes effective direct and indirect sales strategies to ensure customer knowledge and communication as well as expand Zajel’s customer reach.
  • Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
  • Interacts with other business units (project and development teams, research and development, marketing) to plan, negotiate and interpret information on Zajel’s products and services.