Beware of scams sent in the name of Zajel
Fraudsters are texting people pretending to be Zajel. They say your parcel can't be delivered and send you to a fake website to pay or enter your card details. People have lost money this way.
If you get one of these messages: don't click the link, don't reply and don't pay.
Real example
What the fake message looks like
This is a real scam text our customers received. The numbers show what gives it away.
- 1
Unknown international number
Zajel texts do not come from random foreign numbers like +855.
- 2
Fake website
The address is zajel.zznwd.cfd, not zajel.com. The word "zajel" at the start is a trick.
- 3
Strange instructions
Replying "Y" and reopening the SMS is a trick to get past your phone's link protection.
- 4
False urgency
A 5-minute countdown is there to stop you from thinking or checking.
Red flags to watch for
- The link is not on zajel.com (for example .cfd, .top or a random-looking address)
- It rushes you: "expires in 5 minutes" or "collect now"
- Odd steps: "reply Y, close the SMS and reopen it to activate the link"
- It asks for an OTP, card details, Emirates ID or a payment
- It comes from an unknown or international number, or has spelling and formatting mistakes
Zajel will never
- Send you links on any website other than zajel.com
- Ask for your OTP, card details, password or Emirates ID by SMS
- Ask you to pay a fee through a text message link to release or redeliver a parcel
- Tell you to reply with a code to "activate" a link
- Pressure you with countdowns to collect a parcel
Already clicked the link or paid?
Act quickly. Do these in order:
- 1
Call your bank now
Ask them to block your card and dispute the payment. The sooner you call, the better the chance of stopping it.
- 2
Change your passwords
If you typed a password, OTP or any login details on the fake site, change them straight away.
- 3
Report it to the police
Use the Dubai Police eCrime platform (https://www.dubaipolice.gov.ae/app/services/ecrime) or the Abu Dhabi Police Aman service on 800 2626.
- 4
Tell us
Call Zajel customer care on 600 53 11 11 so we can warn other customers.
If in doubt
Don't click. Track your parcel on zajel.com or call customer care.